We understand that plans can change. This policy explains how cancellations, refunds and date changes work for stays booked directly with Jerry’s Home.
Refunds when you cancel
The refund depends on how far ahead of your check-in date you cancel:
- 7 days or more before check-in: full refund of the amount paid.
- 3 to 6 days before check-in: 50% refund of the amount paid.
- Less than 3 days (72 hours) before check-in, or no-show: no refund.
Days are counted up to the property’s check-in time on your check-in date.
How to cancel
Contact us through the contact page, by email or on WhatsApp, and mention your booking number (for example JH00081). Your cancellation is counted from the time we receive your message, and we will confirm it in writing.
How refunds are paid
- Refunds are sent to the same UPI ID or bank account the payment came from.
- We process refunds within 7 working days of confirming your cancellation. Your bank may take a few more days to show the amount.
- We never ask for your UPI PIN, card details or OTP to send a refund.
Changing your dates
You can ask to move your stay to new dates at least 7 days before check-in, once per booking, at no extra charge. Changes depend on availability. If the new stay costs more, the difference is payable; if it costs less, we refund the difference. Requests made less than 7 days before check-in follow the cancellation rules above.
Shortened stays
If you check in late or leave earlier than booked, the unused nights are not refunded.
Unpaid or unverified bookings
Dates are held only for the time shown on the payment page. If the payment is not completed in that time, the booking is cancelled automatically and the dates are released. If we cannot find a payment matching the transaction ID you submitted, we will contact you; if it still cannot be verified, the booking is cancelled.
ID at check-in
An original Aadhaar card is mandatory for every adult guest (passport and valid visa for foreign nationals). If valid ID is not shown at check-in, we may refuse the stay, and this is treated as a no-show with no refund.
House rules
If a stay is ended early because house rules are broken (for example, more guests than allowed, parties or damage), no refund is given for the remaining nights.
Cancellations by Jerry’s Home
In the rare event that we have to cancel your booking (for example due to an emergency or a problem at the property), you will receive a full refund, or we will help you move to another suitable stay if you prefer.
Events beyond anyone’s control
If travel becomes impossible because of severe weather, natural disasters or government restrictions affecting the area, contact us. We will offer new dates or a refund, decided fairly case by case.
Questions
If anything is unclear, please contact us before you book. We are happy to help.